Having worked in the electrical industry for 10 years, Jono has had ample opportunities to gain insight into what the majority of customers place value in when seeking out an electrical business to fulfil the requirements of the job they are needing to be done.
He believes that it can be distilled down into 4 things:
As the contracted business;-
Knowing that working for anyone else he would never be able to deliver on all 4 of these values, to his satisfaction, this was the driving force behind him starting up Integrity Electrical.
With the business starting out with Jono on the tools and his wife Rachel assisting in the office, Integrity Electrical is in a unique position to be able to offer a very personalised and high level of customer service to all our clients and as the business grows this will remain a core value of our team.
Currently our services are focused around the residential and commercial industries, with a particular focus on servicing the real estate sector. We also offer additional services in the data and communications industry and we are continuing to expand our services as we grow.
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This statement on its own can be quite ambiguous and take on many different meanings. However, for Jono and Integrity Electrical as a whole, this statement creates the framework for how we operate in every area of our business.
To give a little bit of a backstory as to why this statement and way of operating the business is so important to us:
“You don’t have to have spent very long in the industry to hear stories from people about being ripped off, or jobs going horribly wrong and not being fixed or just straight up corrupt business dealings. It was hearing these stories and reading many others that drove me to want to build a business that operated with a culture of trading fairly and with integrity. Considering the vastness of the building industry and the massive amount of businesses involved, it’s no small task to bring about a change to the culture in the industry. However, even if as one business we are able to create a drop in the pond then hopefully we can begin to see the culture change to one of integrity and where all parties prosper.”
Integrity Electrical’s mission is to bring a different and improved culture to the industry to counter the current corrupt culture that is prevalent within the constructions, trades and building industry.
Practically how we go about implementing this change to the culture is by operating the business in such a way that in every transaction we carry out, all parties involved come away from that transaction feeling like they have “had a win”. Breaking it down there are 4 main parties involved in the majority of transactions, and here is how we believe that we ensure each of these parties ‘has a win’:
If this resonates with you, we would love to hear from you and partner with you in helping to change the culture in the industry.
Phone: 0422 909 933
Email: enquiries@integrity-ec.com.au
Address: 57 Akebia Way, Forrestfield WA 6058
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